- > Contact us by phone 416-412-7144 or TOLL FREE 1-888-412-7144 (USA/CANADA ONLY)
- > Fax your order to 416-412-7145
- > Send your order by email to sales@cts.projectdevelopment.co
When placing an order, please have the following information available if possible:
- > Your customer account number (if known)
- > Billing address and shipping address
- > Telephone number and fax number
- > Tax ID number
- > Purchase order number (if applicable)
- > Visa, MasterCard or American Express number
- > Brief description of product
- > Product number (if known)
CUSTOMER SERVICE
Our customer service department is available to answer questions or to assist in selecting products. Please call us at 1-888-412-7144/416-412-7144 between 8:30 AM and 4:00 PM Eastern Time Monday through Friday
SHIPPING:
Shipping is charged on all orders unless quoted otherwise. If you would like to have shipping charged to your account, with a carrier of your choice, please indicate so when ordering.
PAYMENT TERMS:
Payment terms are prepayment by t/t wire or credit card number (Visa, MasterCard or American Express). Sorry, no COD orders.
CUSTOM ORDERS:
Orders for items of special design or for items which we do not normally carry in stock cannot be cancelled, returned or exchanged.
RETURN POLICY:
Goods may be returned with prior authorization only. CTS reserves the right to charge a 15% restocking fee for returned products. All goods returned must be in saleable condition and in its original packaging.
CLAIMS:
Claims for shortages and damaged goods must be filed with CTS within 5 days of receipt of shipment.